Text-to-speech (TTS) functionality is great for the call center environment. It’s used to enhance the caller experience through proper routing and prompts. When designing your TTS menus, you want them to sound professional, clear, and easy. Tip...

Do you love waiting on hold and being stuck to your phone and limited what you can do? Does it feel like 2 hours when really you were only waiting for 10 minutes? Callback is your answer! Just press a digit, while waiting in queue, and BAM you...