by admin | Feb 6, 2019 | Uncategorized
ACD stands for Automatic Call Distributor. Simply put, an ACD is a software technology used to recognize, answer, and route incoming calls. An ACD recognizes incoming calls based on the number that the caller dialed (ANI) and the input they give through the phone...
by admin | Feb 6, 2019 | Uncategorized
Text-to-speech (TTS) functionality is great for the call center environment. It’s used to enhance the caller experience through proper routing and prompts. When designing your TTS menus, you want them to sound professional, clear, and easy. Tip 1: Choose appropriate...
by admin | Jan 14, 2019 | Uncategorized
Do you love waiting on hold and being stuck to your phone and limited what you can do? Does it feel like 2 hours when really you were only waiting for 10 minutes? Callback is your answer! Just press a digit, while waiting in queue, and BAM you are off the phone and...
